Talent management at service sector: Linking organizational based self-esteem to servant leadership, interactional justice and job dedication

Abstract

Background and Objective: On numerous occasions it has been suggested that individual's self-esteem formed around study and organizational experiences plays an important role in determining employee's study motivation and dedication. The antecedents of organizational based self-esteem are, to some extent controllable at the organizational level. The main objective of this research is to investigate the antecedent and outcome of organizational based self-esteem in the services sector in Malaysia. Materials and Methods: This study examines the antecedents and outcome of organizational based self-esteem focusing on the services sector in Malaysia. Self-administered online questionnaire was used involving 119 individuals working in the services sector in Malaysia. Results: The results obtained shows that both servant leadership and interactional justice have significant positive relationship with organizational based self-esteem. Consequently, organizational based self-esteem is significant and positively effects job dedication which is the outcome of the study. Conclusion: From this research work it is concluded that this study could be used as a guideline for organizations particularly for leaders to enhance employees' organizational based self-esteem which subsequently leads to better employee job dedication. Theoretical, practical and societal implications are also discussed.