IMPROVING THE LEVEL OF COMPETENCIES FOR SMALL AND MEDIUM ENTERPRISES IN MALAYSIA THROUGH ENHANCING THE EFFECTIVENESS OF E-TRAINING: A CONCEPTUAL PAPER

Abstract

This paper intends to study the ways to improve on the level of competencies for Small and Medium Enterprises in Malaysia through enhancing the effectiveness of e-Training. The study reviews literature on the history of e-Training in Malaysia. The paper will be analysing four main independent variables (motivation factors, Technology Acceptance Model (TAM), result demonstrability and perceived behavioural control) that play crucialroles on the behavioural intention to use the e Training system. Besides, this study also examines the relationships between the trainees’ behaviour with the dependent variables (trainees’ satisfaction, actual knowledge use and their learning performance) through improving the effectiveness of an e-Training system.