Global E-government Trends, Challenges and Opportunities

Abstract

E-government is crucial in this era for all countries, either developed or developing. Although it has provided numerous advantages and opportunities, the E-government transformation is still considered a complex process. Considering the available research work and data on e-government surveys by the United Nations, this research has primarily focused on the global complexities of applying E-government along with regional and global E-government leaders. This research has been conducted using a systematic review methodology. According to 2020 surveys, the results are promising to show significant advancement in digital services in various geographic regions, cities, and countries. However, the results showed also that the most common challenges facing governments worldwide are the absence of digital infrastructures, limited resources for adopting the digital government policies, and lack of trust. Hence, governments must build trust with their citizens so that they can participate and avoid any resistance.