User Perception of Library Services in the University of Calabar Library, Calabar

Abstract

User perception of library services in the University of Calabar was investigated and analyzed in order to determine what opinions the user hold about the services provided by the library. The survey research methodology was utilized for data collection of which the questionnaire was basically the main instrument. Structured questionnaire was administered to eight hundred and fifty (850) library users, they were retrieved, collated and analyzed using simple descriptive statistics such as percentages. Results indicate that not all library services meet the expectation and information needs of library users. However, 280 responses represent (32.95%) perceived the services to be effective; 159 responses (30.47%) agreed that the service were fairly effective; while 311 responses (36.55%) rated the services as being ineffective. Based on the findings, it was recommended that Library and Librarian should embrace modern technologies such as electric mail services, internet connectives, CD-ROM, audio-visuals, facsimile services as new devices of information acquisition, organization and dissemination to information users.