What are hospitals and primary care doing to mitigate the social impact of serious adverse events

  • Mira J
  • Carrillo I
  • Lorenzo S
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Abstract

© 2016 SESPAS Objective To explore what hospitals and primary care (PC) are doing to reduce the negative social impact of a serious adverse event (AE). Methods We surveyed 195 hospital (n = 113) and PC (n = 82) managers from eight autonomous communities to explore the level of implementation of five interventions recommended after an AE to protect the reputation of healthcare institutions. Results Most institutions (70, 45.2% PC, and 85, 54.8% hospitals) did not have a crisis plan to protect their reputation after an AE. Internal (p = 0.0001) and external (p = 0.012) communications were addressed better in PC than in hospitals. Very few institutions had defined the managers’ role in case of an AE (10.7% hospitals versus 6.25% PC). Conclusion A majority of healthcare institutions have not planned crisis intervention after an AE with severe consequences nor have they defined plans to recover citizens’ trust after an AE.

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APA

Mira, J. J., Carrillo, I., & Lorenzo, S. (2017). What are hospitals and primary care doing to mitigate the social impact of serious adverse events. Gaceta Sanitaria, 31(2), 150–153. https://doi.org/10.1016/j.gaceta.2016.07.015

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