Issues in developing a performance criteria system for an organization

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It is important far every organization to identify and develop a performance criteria system which is the basis for effective rnanagerncnt planning and control. An integral part of every evaluation system deals with decisions concerned with the choice of criteria to he evaluated, estnldishing standards for those criteria. svstem deals with decisions concerned with ad the desired measurement frequency. 'The paper discusses the issues mentioned shore with an emphasis on operaitional performance criteria such as time per unit and percent of defects. Research results concerning the evaluation of three different techniques for assigning relative importance of perforrnnnce criteria are presented Results show superiority of one technique over the other two. Methodological issues and implementation eximples tiken from aervice orgitaizations are pecsented and discussed




Globerson, S. (1985). Issues in developing a performance criteria system for an organization. International Journal of Production Research, 23(4), 639–646.

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