Issues in developing a performance criteria system for an organization

163Citations
Citations of this article
88Readers
Mendeley users who have this article in their library.
Get full text

Abstract

It is important far every organization to identify and develop a performance criteria system which is the basis for effective rnanagerncnt planning and control. An integral part of every evaluation system deals with decisions concerned with the choice of criteria to he evaluated, estnldishing standards for those criteria. svstem deals with decisions concerned with ad the desired measurement frequency. 'The paper discusses the issues mentioned shore with an emphasis on operaitional performance criteria such as time per unit and percent of defects. Research results concerning the evaluation of three different techniques for assigning relative importance of perforrnnnce criteria are presented Results show superiority of one technique over the other two. Methodological issues and implementation eximples tiken from aervice orgitaizations are pecsented and discussed

Cite

CITATION STYLE

APA

Globerson, S. (1985). Issues in developing a performance criteria system for an organization. International Journal of Production Research, 23(4), 639–646. https://doi.org/10.1080/00207548508904734

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free