School is an important role in human capital development. Therefore, school should perform good education services. The objective of this study is to analyze some factors that influence parents’ satisfaction level of basic education services. This study used a cross sectional design and carried out at four Sub-Districts of Indramayu District. Samples of this study consist of 126 of elementary and secondary school students. The results of observation showed that the condition of school facility was in a medium category. Parents in elementary and secondary school in and out of town felt satisfy toward basic education services, but parents in secondary school and town were more satisfied than in elementary school and out of town. Based on the Importance and Performance Analysis (IPA), the attributes of education services that must be improved, were student toilets, chairs and desks, library, BOS fund and BOS fund for books. The attribute that must be repaired in particular at elementary school was information to parents about performance of their children, whereas attribute of blue uniform cost must be repaired by secondary school. While special for secondary school in out of town that must be repaired was maintenance of school building. Logistic regression analysis showed some factors that influence the parent satisfaction level (CSI indicator) were family size, fathers’ age, and school facilities. While, family size, length of father education, valuation father toward education services, and CSI score influence parent satisfaction level (direct reported satisfaction).
Rahma, A., & Hartoyo, H. (2017). Pengaruh Karakteristik Orangtua dan Sekolah terhadap Tingkat Kepuasan PelayananPendidikan Dasar. Jurnal Ilmu Keluarga Dan Konsumen, 3(2), 164–172. https://doi.org/10.24156/jikk.2010.3.2.164