Feedback management systems retrieve information and assist the developing of new product generations. However not only product data like sensor data or maintenance reports but also activities surrounding a customer can lead to an identification of demands connected to the providers' product. Therefore an approach is needed that extends existing feedback management systems as it creates added value for the customer as well as an expansion of benefits for the provider. This paper presents a morphology that defines and systemizes the necessary dependencies between an IPS2-provider and his customer in order to enable the IPS2-provider to offer value added services based on product diversification.
Abramovici, M., Dang, H. B., Göbel, J. C., & Savarino, P. (2016). Systematization of IPS2Diversification Potentials Using Product Lifecycle Data. In Procedia CIRP (Vol. 47, pp. 288–293). Elsevier B.V. https://doi.org/10.1016/j.procir.2016.03.029