Understanding and coping with complaints: A clinician's view

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Dealing with complaints is becoming a necessary and increasing part of everyday life. To minimize the stress that they cause requires a constructive systematic approach, This paper describes the feelings of clinicians when faced with a complaint, puts complaints into context, and recommends how to deal with them and prevent them, highlighting suggestions for good practice. © 2003 Published by Elsevier Ltd.

Author-supplied keywords

  • Clinician
  • Complaints
  • Understanding

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  • David J. Scott

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