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Axel Kieninger

  • Research Associate
  • Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology (KIT)
  • 16PublicationsNumber of items in Axel's My Publications folder on Mendeley.
  • 27Followers

Research interests

Service Level Management (SLM)IT Service Management (ITSM)Service Science

Groups

Followers (27)

  • Hansjoerg Fromm

    Hansjoerg FrommKarlsruher Institut für Technologie Campus Süd

  • Niels Feldmann

    Niels Feldmann

  • Lars Kübler

    Lars Kübler

  • Benjamin Baumgartner

    Benjamin Baumgartner

  • Christoph Ade

    Christoph Ade

  • Marc Kohler

    Marc KohlerKarlsruhe Service Research Insititute (KSRI), Karlsruhe Institute of Technology (KIT)

Explore network

Following (30)

Explore network

Publications (5)

  • Towards the Consideration of Performance Risks for the Design of Service Offers

    • Schmitz B
    • Kieninger A
    • Satzger G
    • et al.
    N/AReaders
    N/ACitations
  • Transition and Delivery Challenges of Retained Organizations in IT Outsourcing

    • Goldberg M
    • Kieninger A
    • Satzger G
    • et al.
    N/AReaders
    N/ACitations
  • Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers (Nominated for Best Paper Award)

    • Kieninger A
    • Straeten D
    • Kimbrough S
    • et al.
    N/AReaders
    N/ACitations
  • Simulation-based Quantification of Business Impacts Caused by Service Incidents

    • Kieninger A
    • Berghoff F
    • Fromm H
    • et al.
    N/AReaders
    N/ACitations
  • Incorporating Business Impact into Service Offers: A Procedure to Select Cost-Optimal Service Contracts

    • Kieninger A
    • Schmitz B
    • Straeten D
    • et al.
    N/AReaders
    N/ACitations

Professional experience

Research Associate

Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology (KIT)

January 2009 - Present