Service ExperienceKnowledge TransferInnovationLeadershipCross Cultural BehaviourService Quality ManagementTourism Management
I'm a Senior Research Fellow at Deakin Business School, IPA-Deakin SME Research Centre, Melbourne, Australia. My research interests include innovation management, entrepreneurship and knowledge transfer behaviour— as well as management of service experiences. I focus on the services sector with emphasis on SMEs, NPOs in tourism, hospitality, and events.
Visit my research: https://www.researchgate.net/profile/Birgit_Muskat
The Art of Community. Building the New Age of Participation20132Jono Bacon. The Art of Community. Building the New Age of Participation . Sebastopol, CA: O'Reilly Media, Inc. 2012. 539 pages, ISBN: 978‐1‐449‐31206‐0 2nd edition