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Birgit Muskat

  • PhD
  • Management Researcher
  • MCI Management Center Innsbruck, Austria
  • 4h-indexImpact measure calculated using publication and citation counts. Updated daily.
  • 40CitationsNumber of citations received by Birgit's publications. Updated daily.

Research interests

Service ExperienceKnowledge TransferInnovationLeadershipCross Cultural BehaviourService Quality ManagementTourism Management

About

I am a management researcher with an interest in the overlapping areas of organisational studies/behaviour and tourism/services. Specifically, I am very interested in finding answers to open questions around organisational processes of knowledge transfer and innovation – and how to improve customer service experiences. Currently, I am researching and teaching as an Associate Professor at RMIT University in Vietnam, Hanoi. I am also an Adjunct Associate Professor at the School of Business at Notre Dame University, Australia. Here is a link to my research: https://www.researchgate.net/profile/Birgit_Muskat

Co-authors (12)

  • Didi Sundiman
  • Margaret Deery
  • Vitor Dinis
  • Dalilis Escobar Rivera
  • Adrian Heng Tsai Tan
  • Percy Ngwira

Publications (5)

  • The Art of Community. Building the New Age of Participation20132Jono Bacon. The Art of Community. Building the New Age of Participation . Sebastopol, CA: O'Reilly Media, Inc. 2012. 539 pages, ISBN: 978‐1‐449‐31206‐0 2nd edition

    • Muskat B
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  • Employee Empowerment: The Rhetoric and the Reality20111Huq Rozana. Employee Empowerment: The Rhetoric and the Reality . Axminster: Triarchy Press 2010. , ISBN: 978‐0‐9565379‐6‐6

    • Muskat B
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  • Word-of-Mouth Amplified - An Exploration of Hotel Customer Feedback Websites

    • Bouvain P
    • Muskat M
    • Muskat B
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  • Word-of-Mouth Amplified - An Exploration of Hotel Customer Feedback Websites

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  • Total Quality Management im Tourismus

    N/AReaders
    N/ACitations

Professional experience

Management Researcher

MCI Management Center Innsbruck, Austria

July 2015 - Present

Adjunct Associate Professor

University of Notre Dame Australia - Broadway Campus

January 2015

Assistant Professor

University of Canberra, Australia

January 2010 - September 2014(5 years)