Service ExperienceKnowledge TransferInnovationLeadershipCross Cultural BehaviourService Quality ManagementTourism Management
I am a management researcher with an interest in the overlapping areas of organisational studies/behaviour and tourism/services. Specifically, I am very interested in finding answers to open questions around organisational processes of knowledge transfer and innovation – and how to improve customer service experiences.
Currently, I am researching and teaching as an Associate Professor at RMIT University in Vietnam, Hanoi. I am also an Adjunct Associate Professor at the School of Business at Notre Dame University, Australia.
Here is a link to my research: https://www.researchgate.net/profile/Birgit_Muskat
The Art of Community. Building the New Age of Participation20132Jono Bacon. The Art of Community. Building the New Age of Participation . Sebastopol, CA: O'Reilly Media, Inc. 2012. 539 pages, ISBN: 978‐1‐449‐31206‐0 2nd edition