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Birgit Muskat

  • PhD
  • Senior Research Fellow
  • Deakin University
  • 5h-indexImpact measure calculated using publication and citation counts. Updated daily.
  • 77CitationsNumber of citations received by Birgit's publications. Updated daily.

Research interests

Service ExperienceKnowledge TransferInnovationLeadershipCross Cultural BehaviourService Quality ManagementTourism Management

About

I'm a Senior Research Fellow at Deakin Business School, IPA-Deakin SME Research Centre, Melbourne, Australia. My research interests include innovation management, entrepreneurship and knowledge transfer behaviour— as well as management of service experiences. I focus on the services sector with emphasis on SMEs, NPOs in tourism, hospitality, and events. Visit my research: https://www.researchgate.net/profile/Birgit_Muskat

Groups

Co-authors (11)

Publications (5)

  • The Art of Community. Building the New Age of Participation20132Jono Bacon. The Art of Community. Building the New Age of Participation . Sebastopol, CA: O'Reilly Media, Inc. 2012. 539 pages, ISBN: 978‐1‐449‐31206‐0 2nd edition

    • Muskat B
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  • Employee Empowerment: The Rhetoric and the Reality20111Huq Rozana. Employee Empowerment: The Rhetoric and the Reality . Axminster: Triarchy Press 2010. , ISBN: 978‐0‐9565379‐6‐6

    • Muskat B
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  • Word-of-Mouth Amplified - An Exploration of Hotel Customer Feedback Websites

    • Bouvain P
    • Muskat M
    • Muskat B
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  • Word-of-Mouth Amplified - An Exploration of Hotel Customer Feedback Websites

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  • Total Quality Management im Tourismus

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Professional experience

Senior Research Fellow

Deakin University

January 2018 - Present

Professor

MCI Management Center Innsbruck, Austria

July 2015 - Present

Assistant Professor

University of Canberra, Australia

January 2010 - September 2014(5 years)