With 30 years experience of working in health care settings, my focus is on organisation improvement through business strategy and execution, organisation assessment and change management. Aqcuity Limited was established in 2007, offering a range of organisation development interventions specialising in executive coaching, facilitation, action learning and mediation. I work with senior executives and boards in the health care, housing and charitable sectors, to creatively address intractable issues.
I began my career as an NHS National Management Trainee in 1982, gaining breadth and depth of experience at operational level in acute and teaching trusts in Essex, Liverpool and Manchester. In Worcester, I decommissioned Powick Psychiatric Hospital, and commissioned the provision of community based facilities for adults and elderly with chronic mental health issues. As a commissioner in Liverpool, I led innovative projects in maternity and emergency ambulance services. At Regional Office level I was responsible for the performance management of 21 Trusts across the Northwest and for the provision of advice on PFI initiatives, capital investment and strategic development. I was advisor to the Department of Health on commissioning of emergency ambulance services and in South Manchester led sensitive community engagement initiatives with the closure and redevelopment of Withington Hospital.
From 2001 I worked in the NHS Leadership Centre developing the NHS Top Team Leadership programme, then leading organisation redesign and executive development for the Chief Medical Officer (CMO) in 2004-5. I also developed clinical engagement initiatives for the National Programme for Information Technology.
In 2002 I led the design, launch and implementation of the NHS Leadership Qualities Framework, which established the ‘gold standard’ for leadership in the English National Health Service and wider public sector and which has been adopted to set leadership standards for government reform in the UK and Canada.
From 2005-07 I was Director of Organisation Development and Leadership at South East London SHA and Director for Change at the National Patient Safety Agency, working with executive teams and boards on critical organisation change issues. I led teams and boards through the change process for Commissioning a Patient Led NHS and prepared the NPSA for the launch of ‘Safety First’ by the CMO in December 2006. I worked intensively on organisation assessment and board development with Primary Care Trusts in South East London, reviewing board performance and strategic alignment with NHS London objectives.
From 1999 to 2001 I took a secondment to the Revans Institute for Action Learning and Research, designing and delivering MSc programmes for NHS Executives, providing the full range of teaching and supervision support. During that time I generated £300,000 income for the Institute.
I am known internationally for my expertise in action learning and speak regularly at the Global Forum for Business Driven Action Learning. I am in the process of developing an Action Learning Centre for Leadership Practice in Suffolk. I am an alumnus and facilitator of the Windsor Leadership Trust, a regular reviewer of applications for leadership awards for the Health Foundation and Wiley author.