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Markus Groth

  • Professor
  • Professor
  • UNSW Australian School of Business - International Business
  • 38PublicationsNumber of items in Markus's My Publications folder on Mendeley.
  • 37Followers

Recent publications

  • The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

    • Groth M
    • Wu Y
    • Nguyen H
    • et al.
    N/AReaders
    N/ACitations
    Get full text
  • Workplace aggression and organisational effectiveness: The mediating role of employee engagement

    • Johnson A
    • Nguyen H
    • Groth M
    • et al.
    N/AReaders
    N/ACitations
    Get full text

Professional experience

Professor

UNSW Business School, UNSW Australia

January 2015 - Present

Education

Ph.D.

University of Arizona

August 1997 - October 2001(4 years)

M.S. in Management

University of Arizona

B.A. in Psychology

University of Arizona

Research interests

About

Markus Grothis a Associate Professor in the School of Organisation and Management at the University of New South Wales. He earned his Ph.D. in management at the University of Arizona. His research interests include service management and emotions in the workplace.

Followers (37)

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