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Markus Groth

  • Professor
  • Professor
  • UNSW Australian School of Business - International Business
  • 32PublicationsNumber of items in Markus's My Publications folder on Mendeley.
  • 31Followers

Research interests

emotions at workservice management

About

Markus Grothis a Associate Professor in the School of Organisation and Management at the University of New South Wales. He earned his Ph.D. in management at the University of Arizona. His research interests include service management and emotions in the workplace.

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Publications (5)

  • A framework to create more mentally healthy workplaces: A viewpoint

    • Petrie K
    • Joyce S
    • Tan L
    • et al.
    N/AReaders
    N/ACitations
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  • Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors

    • Yue Y
    • Wang K
    • Groth M
    N/AReaders
    N/ACitations
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  • The impact of surface acting on coworker-directed voluntary workplace behaviours

    • Yue Y
    • Wang K
    • Groth M
    N/AReaders
    N/ACitations
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  • Time to change: a review of organisational culture change in health care organisations

    • Johnson A
    • Nguyen H
    • Groth M
    • et al.
    N/AReaders
    N/ACitations
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  • When the going gets tough, the tough keep working: Impact of emotional labor on absenteeism

    • Nguyen H
    • Groth M
    • Johnson A
    N/AReaders
    N/ACitations
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Professional experience

Professor

UNSW Business School, UNSW Australia

January 2015 - Present

Education history

Ph.D.

University of Arizona

August 1997 - October 2001(4 years)

M.S. in Management

University of Arizona

B.A. in Psychology

University of Arizona