Information seeking and use
Product and Service innovation
I live and work in Toronto, am the principal of the design research firm Redesign, focused on professional informatics and complex work. Publications, articles, and ideas in process are posted on http://designdialogues.com
I’m n associate professor in the M.Design in Strategic Foresight and Innovation program at OCAD University. I'm also a Senior Fellow of OCADU's Strategic Innovation Lab (http://slab.ocad.ca)
In a current book project, Designing for Care http://designforcare.com I envision the information experiences of consumers, patients, and healthcare professionals as a continuous and complex social system, shared by all and innovated by many. We are all participants co-creating better health care for all members of our society, All forms of care and caring in information, practice, environment, and services are to be considered in the quest for enhancing the human experience of health. Therefore, healthcare design concerns are presented not from a traditional user experience perspective, but from the lived experience and perspective of the patient, practitioner, and designer in the health field. We aim to establish the role of information, service, and system designers as critical team members in the health professions, as necessary as other traditional roles in the healthcare system.
My Union Institute doctorate (2000) examined the relationship of organizational values embedded in innovation processes to the maintenance of power and decision control. This work inspired continuing research into the organizational dynamics of innovation, collaborative information practices, and how people think with and use information. My current management research involves changing organizational practices to enable reflective renewal to improve innovation and facilitate transformation.
I started Redesign Research in 2001 to focus on user experience research, information product design, and organizational innovation. We continue to lead the design and user understanding research for market-leading information services used in professional practices. I have led design, research, and information architecture for leading resources in professional practices, including (over the years) sciencedirect.com, ProceduresConsult.com, and CaseMap.