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Ronald H.J. Peeringa [CX]

  • Mr
  • Senior Customer Experience Strategist
  • Elsevier BV
  • 0ReadersNumber of instances of Ronald H.J.'s publications in Mendeley libraries. Updated daily.
  • 5PublicationsNumber of items in this person’s My Publications folder on Mendeley.

Research interests

VoCCXiUser ResearchInformation DesignUXJourney MappingCustomer ExperienceCX

About

Dedicated to make life more enjoyable. Customer Experience Strategist with expertise in leading customer and user research with global teams across departments in the area of e-commerce, advertisement, marketing, and publishing. Research experience spans across Europe, Asia, and North America for in B2C and B2B. Define key KPIs (CSat, NPS, CXi), measuring end-to-end customer experience, gain customer insights, and propose actionable plans for improvement to significant impact the customer experience and increase customer engagement and loyalty. www.linkedin.com/in/cxexpert

Followers (26)

  • Ann Roche

    Ann Roche

  • Frans Heeman

    Frans HeemanElsevier BV

  • Darren Person

    Darren PersonColumbia University

  • Andrzej Klimczuk

    Andrzej KlimczukSzkoła Główna Handlowa w Warszawie / Warsaw School of Economics

  • Liz Bradshaw

    Liz BradshawUCD - Elsevier

  • Becky Nicole

    Becky Nicole

Explore network

Following (35)

Explore network

Publications (5)

  • Reviewer Experience vision Future experience for reviewers reviewing for Elsevier journals

    • Peeringa R
    • Douma S
    • De Groot S
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  • UT1-report_2010 Mar-Berlin

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  • UT10_Report_2011-12-PeopleFinder_Final

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  • UT7_report_2011 Jan

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  • UT9_Report_2011 Sept-Waterfall

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Professional experience

Senior Customer Experience Strategist

Elsevier

November 2007 - Present