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Ronald H.J. Peeringa [CX]

  • Mr
  • Senior Customer Experience Strategist
  • Elsevier BV
  • 5PublicationsNumber of items in Ronald H.J.'s My Publications folder on Mendeley.
  • 30Followers

Research interests

VoCCXiUser ResearchInformation DesignUXJourney MappingCustomer ExperienceCX

About

Dedicated to make life more enjoyable. Customer Experience Strategist with expertise in leading customer and user research with global teams across departments in the area of e-commerce, advertisement, marketing, and publishing. Research experience spans across Europe, Asia, and North America for in B2C and B2B. Define key KPIs (CSat, NPS, CXi), measuring end-to-end customer experience, gain customer insights, and propose actionable plans for improvement to significant impact the customer experience and increase customer engagement and loyalty. www.linkedin.com/in/cxexpert

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Followers (30)

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Following (38)

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Publications (5)

  • Reviewer Experience vision Future experience for reviewers reviewing for Elsevier journals

    • Peeringa R
    • Douma S
    • De Groot S
    • et al.
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    N/ACitations
  • UT1-report_2010 Mar-Berlin

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  • UT10_Report_2011-12-PeopleFinder_Final

    N/AReaders
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  • UT7_report_2011 Jan

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  • UT9_Report_2011 Sept-Waterfall

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Professional experience

Senior Customer Experience Strategist

Elsevier

November 2007 - Present