Skip to content

Ronald H.J. Peeringa [CX]

  • Mr
  • Senior Customer Experience Strategist
  • Elsevier BV
  • 5PublicationsNumber of items in Ronald H.J.'s My Publications folder on Mendeley.
  • 29Followers

Research interests

VoCCXiUser ResearchInformation DesignUXJourney MappingCustomer ExperienceCX

About

Dedicated to make life more enjoyable. Customer Experience Strategist with expertise in leading customer and user research with global teams across departments in the area of e-commerce, advertisement, marketing, and publishing. Research experience spans across Europe, Asia, and North America for in B2C and B2B. Define key KPIs (CSat, NPS, CXi), measuring end-to-end customer experience, gain customer insights, and propose actionable plans for improvement to significant impact the customer experience and increase customer engagement and loyalty. www.linkedin.com/in/cxexpert

Groups

Followers (29)

  • shakib zohrehvandi

    shakib zohrehvandiIslamic Azad University Science and Research Branch

  • Eric Swenson

    Eric SwensonElsevier Inc

  • karnika joshi

    karnika joshiScholquest International Publishing Group

  • Ann Roche

    Ann Roche

  • Frans Heeman

    Frans HeemanElsevier BV

  • Darren Person

    Darren PersonElsevier Inc

Explore network

Following (38)

Explore network

Publications (5)

  • Reviewer Experience vision Future experience for reviewers reviewing for Elsevier journals

    • Peeringa R
    • Douma S
    • De Groot S
    • et al.
    N/AReaders
    N/ACitations
  • UT1-report_2010 Mar-Berlin

    N/AReaders
    N/ACitations
  • UT10_Report_2011-12-PeopleFinder_Final

    N/AReaders
    N/ACitations
  • UT7_report_2011 Jan

    N/AReaders
    N/ACitations
  • UT9_Report_2011 Sept-Waterfall

    N/AReaders
    N/ACitations

Professional experience

Senior Customer Experience Strategist

Elsevier

November 2007 - Present