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Ronald H.J. Peeringa [CX]

  • Mr
  • Senior Customer Experience Strategist
  • Elsevier BV
  • 5PublicationsNumber of items in Ronald H.J.'s My Publications folder on Mendeley.
  • 32Followers

Recent publications

  • UT10_Report_2011-12-PeopleFinder_Final

  • UT9_Report_2011 Sept-Waterfall


Professional experience

Senior Customer Experience Strategist


November 2007 - Present


Dedicated to make life more enjoyable. Customer Experience Strategist with expertise in leading customer and user research with global teams across departments in the area of e-commerce, advertisement, marketing, and publishing. Research experience spans across Europe, Asia, and North America for in B2C and B2B. Define key KPIs (CSat, NPS, CXi), measuring end-to-end customer experience, gain customer insights, and propose actionable plans for improvement to significant impact the customer experience and increase customer engagement and loyalty.

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