When business units decide to initiate an experience-based process improvement, they often assign very limited funding and
resources. In such a situation, selecting an appropriate set of initial improvement activities becomes a crucial success factor.
We have identified activities that provide not only immediate benefit at reasonable cost - they also probe the process as
a by-product. Active probes are portrayed in a case study and recommended where little resources must pay for both immediate
improvement, and for long-term experience exploitation.
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