Active probes synergy in experience-based process improvement

Abstract

When business units decide to initiate an experience-based process improvement, they often assign very limited funding and resources. In such a situation, selecting an appropriate set of initial improvement activities becomes a crucial success factor. We have identified activities that provide not only immediate benefit at reasonable cost. they also probe the process as a by-product. Active probes are portrayed in a case study and recommended where little resources must pay for both immediate improvement, and for long-term experience exploitation.