Age Differences in Consumers' Search for Information: Public Policy Implications

  • Cole C
  • Balasubramanian S
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Abstract

We investigated whether consumers in their sixties (or older) can use nutritional information as accurately as younger consumers in a pair of studies, the first conducted in a supermarket setting, the second in a laboratory. Both studies indicate that, when shoppers are instructed to select a cereal according to specific nutritional criteria, elderly subjects are less likely than younger subjects to search intensely and to select an appropriate cereal. In the laboratory setting, however, the age-related differences diminished when subjects wrote down all the nutritional information acquired during their search. Age-related changes in information-processing ability may explain the findings. Implications for public policy are discussed.

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Authors

  • C. A. Cole

  • S. K. Balasubramanian

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