Agentes de software como herramienta para medir la calidad de servicio prestado en un sistema de transporte público colectivo urbano

Abstract

This work presents the design, modeling and simulation of behavior of an urban transportation system of a medium size city by means of the quantification of complex variables that measure the quality of the service provided. The system was modelled by using the Bottom Up technique, which represents the dynamic or static behavior based on software agents. Also, the input parameters of the simulation software are described. The results are presented and analyzed using different scenarios allowing their behavioral analysis. This work allowed concluding that software agents can be used in the microscopic analysis of any complex systems.