Approaches to corporate training systems for executives: evidence from Russian companies.

  • Ford D
  • Voyer J
  • Markus M
 et al. 
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Abstract

In two studies, we develop and test theory about the relationship between speaking up, one type of organizational citizenship behavior, and unit performance by accounting for where employee voice is flowing. Results from a qualitative study of managers and professionals across a variety of industries suggest that voice to targets at different formal power levels (peers or superiors) and locations in the organization (inside or outside a focal unit) differs systematically in terms of its usefulness in generating actions to a unit’s benefit on the issues raised and in the likely information value of the ideas expressed. We then theorize how distinct voice flows should be differentially related to unit performance based on these core characteristics and test our hypotheses using time-lagged field data from 801 employees and their managers in 93 units across nine North American credit unions. Results demonstrate that voice flows are positively related to a unit’s effectiveness when they a

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  • ABILITY
  • ABSORPTIVE capacity (Economics)
  • ABSTRACTS
  • ARCHITECTURAL designs
  • AUSTRALIA
  • AUTONOMY (Economics)
  • AUTONOMY (Psychology)
  • Alliances
  • BEHAVIORAL research
  • BEST practices
  • BLUE collar workers
  • BRAIN -- Models
  • BUSINESS
  • BUSINESS communication
  • BUSINESS enterprises
  • BUSINESS planning
  • CAPITAL
  • CAREER development
  • CASE studies
  • CLANS
  • COGNITION
  • COMMUNICATION
  • COMMUNICATION & culture
  • COMMUNICATION barriers
  • COMMUNICATION in organizations
  • COMPARATIVE management
  • COMPETITIVE advantage
  • COMPLEXITY (Philosophy)
  • COMPUTER simulation
  • COMPUTER software
  • COMPUTER software development
  • COMPUTER systems
  • COMPUTING platforms
  • CONFERENCES & conventions
  • CONFLICT (Psychology)
  • CONFLICT management
  • CONSTRUCTION industry
  • CONSTRUCTION workers
  • CONTROL theory (Sociology)
  • CORPORATE culture
  • CORPORATIONS -- Growth
  • CORPORATIONS -- Public relations
  • COST effectiveness
  • CREATIVE ability in business
  • CREDIT unions
  • CROSS-cultural differences
  • CROSS-functional teams
  • Case research
  • Communication
  • Construction industry
  • DATA mining
  • DECISION making
  • DIFFUSION of innovations
  • EDUCATION
  • EMOTIONAL intelligence
  • EMPIRICAL research
  • EMPLOYEE training
  • EMPLOYEES
  • EMPLOYEES -- Attitudes
  • ENGINEERING firms
  • EUROPE
  • EXECUTIVES -- Training of
  • EXTREME programming
  • EYE-hand coordination
  • Emotional Intelligence
  • FACE-to-face communication
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  • HUMAN RESOURCE ACTIVITIES
  • HUMAN behavior
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  • INFORMATION science
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  • INNOVATION adoption
  • INNOVATION management
  • INNOVATIONS in business
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  • INTELLECTUAL capital
  • INTERNATIONAL business enterprises
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  • INTERNATIONAL cooperation
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  • INTERORGANIZATIONAL networks
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  • MANAGEMENT
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  • MANUFACTURES
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  • MEDICAL care
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  • NEW South Wales
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  • Network
  • OCCUPATIONAL retraining
  • OCCUPATIONAL training
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  • OPERATIONS research
  • ORGANIZATIONAL behavior
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  • ORGANIZATIONAL citizenship behavior
  • ORGANIZATIONAL learning
  • ORGANIZATIONAL structure
  • Organisational Learning
  • Organizational Communication
  • Organizational learning
  • Organizational learning climate
  • PERFORMANCE
  • PERSONNEL management
  • PERSPECTIVE (Visual perception)
  • PHILIPPINES
  • POLITICAL participation -- Abstracts
  • PROJECT management
  • PSYCHOLOGICAL tests
  • PSYCHOLOGY -- Abstracts
  • Process innovation
  • Professional Culture
  • Psycholinguistic Research
  • QUESTIONNAIRES
  • Qualitative analysis
  • RESEARCH
  • RESEARCH & development projects
  • RESOURCE allocation
  • RESOURCE management
  • RETAIL stores
  • Retail store performance
  • Russia
  • SALES personnel
  • SELF-adaptive software
  • SELF-organizing systems
  • SENSEMAKING theory (Communication)
  • SMEs
  • SOCIAL aspects
  • SOCIAL capital (Sociology)
  • SOCIAL exchange
  • SOCIAL groups
  • SOCIAL informatics
  • SOCIAL interaction
  • SOCIAL media
  • SOCIAL networks
  • SOCIAL responsibility of business
  • SOCIAL structure
  • SOCIALIZATION
  • SPAIN
  • STRATEGIC alliances (Business)
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  • STUDY & teaching
  • SURVEYS
  • SYSTEMS design
  • SYSTEMS development
  • Safety
  • Salesperson learning
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  • TASKS
  • TCPs
  • TEAM building
  • TEAMS in the workplace
  • TEAMS in the workplace -- Management
  • TECHNOLOGICAL innovations
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  • TECHNOLOGY transfer
  • TELECOMMUNICATION
  • TRADE shows
  • TRAINING
  • TRAINING Solutions Inc.
  • TRANSACTIVE model (Communication)
  • TRUST
  • Technology innovation
  • Technology-Intensive Companies
  • Turkish manufacturing firms
  • United States
  • VIRTUAL work teams
  • VOICE
  • WHITE collar workers
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  • agile software development
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  • collaboration
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  • credit unions
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  • employee voice
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  • multicommunication
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  • organizational citizenship behavior
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  • process formalization
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  • survey
  • task interdependence
  • team communication
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  • teams
  • time-pacing
  • traditional sectors
  • training and development
  • transactive memory
  • trust
  • virtual project teams
  • voice network
  • white-collar work

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Authors

  • David N Ford

  • John J Voyer

  • M Lynne Markus

  • Pamela J Hinds

  • Mark Mortensen

  • Manoj Pawar

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