Assessing trauma-informed care readiness in behavioral health: An organizational case study

  • Farro S
  • Clark C
  • Hopkins Eyles C
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In this organizational case study the authors pilot a new protocol for evaluating and developing trauma-informed care in behavioral health settings. Methods: A mixed methods design was used to collect data with three instruments: the Adverse Childhood Experiences, the Consumer Perceptions of Care, and the Community ReadinessModel key informant interview. Adults (N =138) in a behavioral health residential treatment program provided a consumer perspective on trauma and integrated services. Providing the staff perspective, key informant interviews of staff (N = 7) were conducted and the overall protocol’s utility was assessed. Results: Results indicate the protocol is an efficient, strength-based, and culturally sensitive assessment approach that provided valuable data about the agency’s prevalence of consumer trauma, level of integrated trauma-informed services, and readiness to advance a trauma-informed organizational culture. The piloted protocol also fostered understanding of trauma-informed care principles among staff and improved awareness of how to enhance the level of trauma-informed services at their agency. Conclusions: In addition to providing assessment data, the protocol helped agency staff and leadership to fully engage and mobilize toward change. Further application of this tool and future research are discussed.

Author-supplied keywords

  • co-occurring disorders
  • mental health
  • organizational assessment and development
  • substance abuse
  • trauma-informed care

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  • Samantha Anne Farro

  • Colleen Clark

  • Cary Hopkins Eyles

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