Assessment of the Level of Interactivity of E-Government Functions

  • Suen I
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Electronic delivery of information and services has been a key element of many e-government efforts. Interactive e-government functions allow two-way communication and facilitate information ex- change and service delivery in a timely manner. This paper presents the findings of a content analysis of 242 local government Web sites about their e-government practices, and considers whether the content of these sites is related to higher levels of computer and Internet use by citizens in those jurisdictions. E-government functions are examined in terms of the level of user control and system responsiveness, which range from one-way, semi-interactive to two-way interactive. This study also devel- ops an index to assess the level of interactivity of e-government func- tions. Major findings indicate that local governments tend to offer more interactive e-government services on their Web sites in areas where the number of households with computer(s) and Internet connection at home is higher. With knowledge of the current range of information and ser- vices available online and the level of interactivity of e-government practices, local governments can learn from one another and better pre- pare themselves to develop and implementmore versatile and interactive e-government services.

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  • I-Shian Suen

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