Best practices in crisis communication: An expert panel process

  • Seeger M
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Abstract

The description of ?best practices? is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described. The description of ?best practices? is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described.

Author-supplied keywords

  • Best Practices
  • Crisis Communication
  • Disasters
  • Risk

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Authors

  • Matthew W. Seeger

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