Journal article

Betrayal ? Relationship quality implications in service recovery

Holloway B, Wang S, Beatty S ...see all
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Author-supplied keywords

  • an executive summary for
  • at the end of
  • buyer-seller relationships
  • customers
  • managers and executive
  • paper type research paper
  • readers can be found
  • service failures
  • this article

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  • Betsy Bugg Holloway

  • Sijun Wang

  • Sharon E Beatty

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