Business-Unit-Level Relationship Between Employee Satisfaction , Employee Engagement , and Business Outcomes : A Meta-Analysis

  • Harter J
  • Schmidt F
  • Hayes T
 et al. 
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Abstract

Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction–engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction– engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit. Locke,

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Authors

  • James K Harter

  • Frank L Schmidt

  • Theodore L Hayes

  • U S Immigration

  • Naturalization Service

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