Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company

  • Abdul Latif A
  • Md Din M
  • Ismail R
  • 57


    Mendeley users who have this article in their library.
  • 18


    Citations of this article.


A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT service management. This paper also reviewed in order to help the case company to achieve higher levels of control and performance while delivering operational excellence.

Author-supplied keywords

  • CMMi
  • ICT governance
  • ITIL
  • Public utility company

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • Aliza Abdul Latif

  • Marina Md Din

  • Rozita Ismail

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free