(last 2 paragraphs) The most challenging problems were conflict resolution, dealing with “significant others” and patients’ refusal of best treatment. The most frequent problems were conflict resolution, noncompliance and patients with lots of information (Fig. 1). There were no important correlations with physicians’ type of practice, sex or years of experience. Our results indicate that training in communication skills for undergraduates should include attention to conflict resolution and negotiation skills and that their preceptors also need help with this. Training should also provide students with strategies for managing decision-making in the context of patients and their companions.
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