The functions of social dialogue between people in the context of performing a task is discussed, as well as approaches to modelling such dialogue in embodied conversational agents. A study of an agent’s use of social dialogue is presented, comparing embodied interactions with similar interactions conducted over the phone, assessing the impact these media have on a wide range of behavioural, task and subjective measures. Results indicate that subjects’ perceptions of the agent are sensitive to both interaction style (social vs. task-only dialogue) and medium.
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