Collecting Client Feedback

  • Lambert M
  • Shimokawa K
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While highly effective, psychotherapy outcome studies suggest 5-14% of clients worsen while in treatment and that therapists are unable to identify a substantial portion of such cases. Methods to systematically collect feedback from psychotherapy clients are discussed and two systems for monitoring treatment response, feeding back this information, and assisting in problem-solving with such cases are described. Within these systems, obtaining client ratings of their relationship appear to be highly important. We summarize meta-analyses of the effects of these feedback systems (The combined weighted random effect size for the Partners for Change Outcome Management System was r = .23, 95% CI [.15, .31], p

Author-supplied keywords

  • Client feedback
  • Meta-analysis
  • Outcome Questionnaire-45
  • Partners for Change Outcome Management System
  • Therapy relationship

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  • Michael J. Lambert

  • Kenichi Shimokawa

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