COMBATING INCIVILITY IN THE OFFICE.

  • Mattice C
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Abstract

The article explains how to deal with incivility in the workplace. It states that to survive a difficult economy, companies are making workers multi-task, blurring lines of responsibility, making them work longer hours, and putting more pressure on them. It cites several studies which show that as a result, workers are becoming more rude to each other, further hurting productivity. It suggests assessing the extent of the problem and presents advice on how to deal with it accordingly.

Author-supplied keywords

  • INDUSTRIAL psychology
  • INTERPERSONAL relations
  • OFFENSIVE behavior
  • WORK environment
  • WORKING hours

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Authors

  • Catherine M Mattice

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