Startups receiving assistance from business incubators (BIs) to decrease the high failure rate become a well-known phenomenon. In a review of the literature on BIs, papers seldom discuss BIs service capabilities in providing tenants with the correct assistance in overcoming post-entrepreneurial phase difficulties. For this reason, this study adopts an exploratory research method, semi-structured interviews and a statistical research method to analyze BI service capabilities. Most companies believe that the projects service category is more important than the resources service category for tenant long-term business development. BIs must provide office facilities and basic consultant services and also exert more effort in providing advanced services to tenants. This projects service category includes cooperating with tenants to create business plans, executive strategies and organizational institutionalization. This study provides specific suggestions for BI top managers, potential BI tenants and governments.
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