Consultants' experience of requirements elicitation conversations: An empirical model

  • Davey B
  • Cope C
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Abstract

Research was conducted into consultants' experience of conducting interviews aimed at eliciting requirements of information systems projects. 20 professionals involved in interviewing clients so as to elicit requirements for the systems. Phenomenographic analysis of all of the quotes within transcripts from these interviews resulted in five distinctly different ways in which these conversations can be experienced. These are given the labels: domination, manipulation, problem resolution, negotiation and partnership. The labels are attached to a range of attributes where differences were found in the data. These well defined categories of description allow us to structure professional development and to clarify future research efforts.

Author-supplied keywords

  • 17th european conference on
  • information systems

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Authors

  • Bill Davey

  • Chris Cope

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