THE CONTINGENT EFFECTS OF TRAINING, TECHNICAL COMPLEXITY, AND TASK INTERDEPENDENCE ON SUCCESSFUL INFORMATION SYSTEMS IMPLEMENTATION

  • Sharma R
  • Yetton P
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Abstract

Research has investigated the main effect of training on infor-mation systems implementation success. However, empirical support for this model is inconsistent. We propose a contin-gent model in which the effect of training on IS implemen-tation success is a function of technical complexity and task interdependence. A meta-analysis of the literature finds strong support for the model, explaining the inconsistent findings reported in the literature. Implications for theory and practice are discussed.

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Authors

  • Rajeev Sharma

  • Philip Yetton

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