Continuance intention to use government 2.0 services: The impact of citizens' satisfaction and involvement

  • Alalwan J
  • 110


    Mendeley users who have this article in their library.
  • 5


    Citations of this article.


Countries are moving toward adopting government 2.0 to enhance transparency and develop citizens' involvement and confidence. Although citizens' involvement and satisfaction are obviously important to the success of government 2.0 services, the literature lacks empirical research that confirms (or refutes) this importance. In this paper, the authors propose and validate a citizen-centric model based on information systems (IS) and consumer behaviour literature to investigate the influence of "involvement" and "satisfaction" on the continuance intention to use government 2.0 services by using PLS structure equation modelling. A web survey with 392 users of Bahrain's e-government national portal is conducted to validate the proposed model. The findings confirm that both citizens' satisfaction and citizens' involvement have a positive effect on the continuance intention to use government 2.0 services. Also, the authors find that citizens' involvement is significantly influenced by citizens' satisfaction. Important theoretical and practical contributions are discussed in the paper. Copyright © 2013, IGI Global.

Author-supplied keywords

  • Citizens' Involvement
  • Citizens' Satisfaction
  • Government 2.0
  • Open Government
  • Social sciences computing
  • Web 2.0

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • J A Alalwan

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free