Coordinating knowledge transfer: Global managers as higher-level intermediaries

  • Patriotta G
  • Castellano A
  • Wright M
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In their day-to-day work, global managers exchange knowledge with individuals and teams scattered across the organizational network in order to make progress on current projects. Drawing on a case study of a global organization, we show that a core challenge of managerial work is associated with coordinating knowledge that is spatially dispersed and temporally fragmented. To address this challenge, we discuss the notion of 'higher-level intermediary' as a managerial role that provides coordination across functional and geographical boundaries by making knowledge sources available, connecting the parties to the transfer, and generating opportunities for knowledge exchange. These higher-level intermediaries act as 'ambidextrous ties' able to connect formal and informal knowledge search and transfer mechanisms. © 2012.

Author-supplied keywords

  • Connecting
  • Coordination
  • High-level intermediaries
  • Knowledge search
  • Knowledge transfer

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