Crisis communication strategies in the media coverage of chemical accidents

  • Holladay S
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Abstract

Two studies examine media reports of chemical accident crises to explore how crisis communication strategies and other issues important to crisis management are included. Study 1 found that reputation repair strategies were rarely included. However, information giving strategies attributed to organizational spokespersons occurred more frequently. Study 2 examined follow-up stories associated with the initial reports and revealed reputation repair and information giving strategies appeared more frequently. {..PAT.-Unpublished} Manuscript {ABSTRACT} {FROM} {AUTHOR}

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Authors

  • Sherry J. Holladay

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