Critical care outcomes: linking structures, processes, and organizational and clinical outcomes

  • Mitchell P
  • Shannon S
  • Cain K
 et al. 
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BACKGROUND: Organizational structure and process are thought to affect patient care outcomes beyond the effects of expert clinical care. OBJECTIVES: To test the hypothesis that a discretionary pattern of organizational structure and process factors is predictive of critical care unit performance, ie, desirable patient and organizational outcomes. METHODS: Quality-of-care patient and organizational outcomes were evaluated in 25 critical care units. A single value representing each critical care unit's euclidian distance from a theoretically ideal pattern of discretionary function was determined and correlated with unit-level measures of outcomes (standardized mortality ratio, severity-adjusted length of stay, patient satisfaction, quality of nursing care, and nursing retention) . RESULTS: Distance from the ideal-type discretionary pattern predicted organizational but not clinical outcomes. Units closer to the ideal-type pattern had higher RN retention, and were viewed as better places to work, with higher-quality care by both nurses and physicians. Objectively measured quality of care, patient satisfaction, severity-adjusted mortality, and length of stay were not consistently related to better-structured units. CONCLUSIONS: With experienced critical care practitioners, unit-level structure and process factors were better predictors of organizational outcomes than of clinical outcomes.

Author-supplied keywords

  • Affect
  • Care
  • Clinical
  • Critical Care
  • Intensivmedizin
  • Length of Stay
  • Methods
  • Mortality
  • Nurse
  • Nurses
  • Nursing
  • Nursing Care
  • Outcome
  • Patient
  • Patient Care
  • Patient Satisfaction
  • Physician
  • Physicians
  • Qualität /Forschung
  • Qualität /Zusammenhang Struktur-Prozess-Ergebnis
  • Qualitätsmessung /Theorie,Methodik,Verfahren
  • Satisfaction
  • Work
  • a
  • function
  • not

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  • P H Mitchell

  • S E Shannon

  • K C Cain

  • S T Hegyvary

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