Cultural differences and design methods for user experience research: Dutch and Korean participants compared

  • Lee J
  • Lee K
  • 37


    Mendeley users who have this article in their library.
  • 5


    Citations of this article.


As business competition globalizes, understanding user experience from various cultures plays a crucial role in design process. However, because most user research methods were developed in Western area, one may question if the expected result can be obtained when applying them to totally different culture. The paper explores cultural effects on the feedback collected in the process and result of user experience research conducted in two countries, the Netherlands and Korea. We presumed four factors which influence user research process: spontaneity of participation, uncertainty avoidance, tendency of problem criticism, and attitude within a group. After the two sets of user research in two countries, actual differences of results were revealed. Consequently, guidelines of user experience research in Korea were suggested based on discovered differences.

Author-supplied keywords

  • 1
  • 10 design---
  • 2
  • 2 user
  • 2 user interfaces---user-centered design
  • 5
  • d
  • h
  • machine systems---human factors
  • methodologies

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • Jj Lee

  • Kp Lee

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free