Design an ideal Digital Reference Service (DRS) model for academic libraries

  • Guo J
  • Pan W
  • Zheng Q
 et al. 
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An investigation on digital reference service (DRS) has been carried out amongst 30 world top university libraries. This paper summarizes the recommendable elements of DRS in these libraries. Then the basic characteristics are generalized and an ideal DRS model including eight modules for academic libraries will be introduced. © Springer-Verlag Berlin Heidelberg 2004.

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  • Jing Guo

  • Wei Pan

  • Qiaoying Zheng

  • Min Huang

  • Zongying Yang

  • Ying Ye

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