Design and implementation of the Balanced Scorecard at a university institute

  • Philbin S
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Abstract

Purpose – The purpose of this research is to identify how the management of university institutes can be improved through adoption of an integrated performance measurement system based on the Balanced Scorecard.Design/methodology/approach – Through building on literature studies and management best practice, formulation of the performance measurement system was explored. The Balanced Scorecard solution was then designed and implemented at a university institute. Benefits and outcomes are discussed through reflective analysis of the case study investigation.Findings – The study identified how the development of scorecard reports that include economic and non‐economic measures can improve the operational management of a university institute through providing tangible benefits to stakeholders.Research limitations/implications – The scorecard was investigated at an industry‐supported university institute and so features of the scorecard design and implementation may be less relevant to other types of organisa...

Author-supplied keywords

  • Balanced scorecard
  • General management
  • Multidisciplinary university institute
  • Performance measurement (quality)
  • Performance measurement system
  • Working practices

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Authors

  • Simon P. Philbin

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