Development of a consumer advocacy program

  • O'Donnell M
  • Proberts M
  • Parker G
  • 15

    Readers

    Mendeley users who have this article in their library.
  • 9

    Citations

    Citations of this article.

Abstract

Describes the development of a consumer advocacy program within the eastern suburbs of Sydney, Australia. The program was developed within the context of a research project that investigated the effect on outcome of client-focused approaches to community case management for clients with schizophrenia and bipolar disorder. The project recruited Ss over a 14 mo period. While the development of the advocacy program was limited by the constraints imposed by the research methodology, the study provided the opportunity to delineate the process involved and identify key components that need to be incorporated into future advocacy programs. The main guidelines determined were that consumer participation in service delivery needs to be flexible, consumer driven, have broad-based support, ready access to supervision and debriefing, ongoing training and clear job descriptions. Given adequate support, autonomy and funding, consumer advocates can provide a much needed resource for their fellow consumers. (PsycINFO Database Record (c) 2016 APA, all rights reserved)

Author-supplied keywords

  • Client-focused
  • Consumer advocacy
  • Empowerment

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

Authors

  • M. O'Donnell

  • M. Proberts

  • G. Parker

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free