Digital Social Networks: Examining the Knowledge Characteristics

  • Nordan N
  • Abidin A
  • Mahmood A
 et al. 
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In today's information age, numbers of organizations are still arguing on capitalizing the values of Information Technology (IT) and Knowledge Management (KM) to which individuals can benefit from and effective communication among the individuals can be established. IT exists in enabling positive improvement for communication among knowledge workers (k-workers) with a number of social network technology domains at workplace. The acceptance of digital discourse in sharing of knowledge and facilitating the knowledge and information flows at most of the organizations indeed impose the culture of knowledge sharing in Digital Social Networks (DSN). Therefore, this study examines whether the k-workers with IT background would confer an effect on the three knowledge characteristics -- conceptual, contextual, and operational. Derived from these three knowledge characteristics, five potential factors will be examined on the effects of knowledge exchange via e-mail domain as the chosen query. It is expected, that the results could provide such a parameter in exploring how DSN contributes in supporting the k-workers' virtues, performance and qualities as well as revealing the mutual point between IT and KM. [ABSTRACT FROM AUTHOR] Copyright of Proceedings of World Academy of Science: Engineering & Technology is the property of World Academy of Science, Engineering & Technology and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts)

Author-supplied keywords

  • Digital social networks
  • ELECTRONIC mail systems
  • INFORMATION behavior
  • INFORMATION technology
  • INTELLECTUAL capital
  • KNOWLEDGE workers
  • MANAGEMENT information systems
  • SOCIAL networks
  • e-mail
  • knowledge management
  • knowledge worker

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  • Nurul Aini M Nordan

  • Ahmad I Z Abidin

  • Ahmad K Mahmood

  • Noreen I Arshad

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