CONTEXT Current studies have found limited evidence for an association
between doctor emotional intelligence (EI) and the patient-doctor
relationship (PDR). This study explored the associations among doctor
EI, patient trust and the PDR using multi-source and multi-level
METHODS A total of 994 outpatients and 39 doctors representing 11
specialties were surveyed.
RESULTS Doctors' self-rated EI was not significantly correlated with any
variables rated by the patients. The nurse-rated PDR and the EI score
for the doctor were positively associated with patient trust at a
CONCLUSIONS Multi-sources for assessment of doctor EI may be more
objective and predictive than doctor self-ratings in ascertaining the
associations among patient trust, the PDR, and patient satisfaction.
Emotional intelligence coaching for doctors and interdisciplinary
collaboration among clinicians are needed to optimise the efficient and
therapeutic function of the PDR for patients.
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