Dynamic Customer Relationship Management : Incorporating Future Considerations into the Service Retention Decision Published by : American Marketing Association Stable URL : http://www.jstor.org/stable/3203366 Accessed : 15-03-2016 18 : 24 UTC Your use of

  • Lemon K
  • White T
  • Winer R
 et al. 
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Authors

  • Katherine N Lemon

  • Tiffany Barnett White

  • Russell S Winer

  • Katherine N Lemon

  • Tiffany Barnett White

  • Russell S Winer

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