The effects of different aspects of ISO 9000 implementation on key supply chain management practices and operational performance

  • Prajogo D
  • Huo B
  • Han Z
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Abstract

See, stats, and : https : // www. researchgate. net/ publication / 235296490 The implementation management performance Article Impact : 3 . 5 : 10 . 1108 / 13598541211227135 CITATIONS 16 READS 232 3 : Daniel Monash (Australia) 83, 486 SEE Baofeng Zhejiang 36 , 262 SEE Zhaojun Zhejiang 4 SEE All - text , letting . Available : Baofeng Retrieved : 14 Supply Chain Management : An International Journal Emerald Article : The effects of different aspects of ISO 9000 implementation on key supply chain management practices and operational performance Daniel Prajogo , Baofeng Huo , Zhaojun Han Article information : To cite this document : Daniel Prajogo , Baofeng Huo , Zhaojun Han , (2012) , " The effects of different aspects of ISO 9000 implementation on key supply chain management practices and operational performance " , Supply Chain Management : Emerald publication , then please use our Emerald for Authors service . Information about how to choose which publication to write for and submission guidelines are available for all . Additional help for authors is available for Emerald subscribers . Please visit www . emeraldinsight . com / authors for more information . About Emerald www . emeraldinsight . com With over forty years ' experience , Emerald Group Publishing is a leading independent publisher of global research with impact in business , society , public policy and education . In total , Emerald publishes over 275 journals and more than 130 book series , as well as an extensive range of online products and services . Emerald is both COUNTER 3 and TRANSFER compliant . The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation . Abstract Purpose – The purpose of this paper is to propose and empirically test a model of different aspects of ISO 9000 implementation in terms of their relationships with three key supply chain (SC) management practices (internal processes , supplier relationships , and customer relationships) . In addition , it aims to examine the relationship between the three key SC activities and operational performance . Design / methodology / approach – Data were collected from 321 middle and senior managers of ISO 9001 certified firms in Australia who were responsible for managing the quality systems in their organizations . The structural equation modelling (SEM) technique was employed using LISREL software to test the research model and the hypotheses in this study . Findings – The results show that advanced implementation of ISO 9000 is positively related to all three aspects of SC activities (internal , customer , and supplier process management) , while supportive implementation is positively related to internal and customer process management . However , basic implementation has no direct influence on any SC management practices . The results also indicate that supplier and internal process management both have a positive effect on operational performance , while customer process management has no significant impact on operational performance . Practical implications – The results provide key insights for managers on the extent to which different aspects of the implementation of a quality management system would produce benefits for the organization within the SC context . Originality / value – Despite the central premises of ISO 9000 , which are concerned with internal processes and SC management practices , only a few studies have examined this matter to date . The current study seeks to bridge this gap by examining the effect of ISO 9000 implementation on operational and SC management practices that , in turn , will predict the operational benefits within adopting firms .

Author-supplied keywords

  • Australia
  • Channel relationships
  • Customer relations
  • ISO 9000 series
  • Process management Paper type Research paper
  • Quality management
  • Supply chain management

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Authors

  • Daniel Prajogo

  • Baofeng Huo

  • Zhaojun Han

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