Effects of people-centred factors on enterprise resource planning implementation project success: Empirical evidence from Sri Lanka

  • Wickramasinghe V
  • Gunawardena V
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Abstract

Extant literature suggests people-centred factors as one of the major areas influencing enterprise resource planning (ERP) implementation project success. Yet, to date, few empirical studies attempted to validate the link between people-centred factors and ERP implementation project success. The purpose of this study is to empirically identify people-centred factors that are critical to ERP implementation projects in Sri Lanka. The study develops and empirically validates a framework for people-centred factors that influence the success of ERP implementation projects. Survey research methodology was used and collected data from 74 ERP implementation projects in Sri Lanka. The people-centred factors of 'project team competence', 'rewards' and 'communication and change' were found to predict significantly the ERP implementation project success. © 2010 Taylor & Francis.

Author-supplied keywords

  • ERP implementation
  • enterprise resource planning
  • human resource

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Authors

  • V Wickramasinghe

  • V Gunawardena

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