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Journal article

Empowering counseling--a case study: nurse-patient encounter in a hospital.

Kettunen T, Poskiparta M, Liimatainen L ...see all

Health education research, vol. 16, issue 2 (2001) pp. 227-38

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Abstract

This study illustrates practices that a nurse uses in order to empower patients. The emphasis is on speech formulae that encourage patients to discuss their concerns and to solicit information about impending surgery. The study is a part of a larger research project and a single case was selected for presentation in this article because it differed from the rest of the data by manifesting empowering practice. A videotaped nurse-patient health counseling session was conducted in a hospital and transcribed verbatim. The investigator interviewed the nurse and the patient after the conversation, and these interviews were transcribed as well. The encounter that is presented here as a case study is a concrete example of a counseling session during which the patient is free to discuss with the nurse. The empowering practices that the nurse employed were as follows: encouraging the patient to speak out, tactfully sounding out the patient's concerns and knowledge of impending surgery, listening to feedback, and building a positive vision of the future for the patient. We suggest that nurses should pay attention to verbal expression and forms of language. This enables them to gain self-awareness and discover new tools to work with.

Author-supplied keywords

  • Adult
  • Counseling
  • Counseling: methods
  • Female
  • Humans
  • Middle Aged
  • Nurse-Patient Relations
  • Power (Psychology)
  • Surgical Procedures, Operative
  • Surgical Procedures, Operative: psychology
  • Videotape Recording

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Authors

  • T Kettunen

  • M Poskiparta

  • L Liimatainen

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