Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs

  • Slåtten T
  • Svensson G
  • Sværi S
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Abstract

The purpose of this paper is to describe and explain the relationships between empowering leadership and a humorous work climate; and service employees’ creativity and innovative behaviour in frontline service jobs.

Author-supplied keywords

  • Creativity
  • Employee behaviour
  • Frontline
  • Hotel and catering industry
  • Humour
  • Innovative behaviour
  • Leadership
  • Norway
  • Service
  • Workplace

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Authors

  • Terje Slåtten

  • Göran Svensson

  • Sander Sværi

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