Enabling BPR in maintenance through a performance measurement system framework

  • Kutucuoglu K
  • Hamali J
  • Sharp J
 et al. 
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With ever-increasing importance, plant maintenance is no more regarded
as second line or non-productive activity. It is about time maintenance
received due attention from various business improvement initiatives
such as total quality management or business process reengineering
(BPR). This paper builds on previous work by the authors that examines
the role of performance measurement systems (PMS) in maintenance, with
particular reference to developing a new PMS framework using the quality
function deployment (QFD) technique. In the light of the fact that there
is only limited evidence of BPR applications pertinent to equipment
maintenance, this paper explores the use of the PMS framework to enable
and guide sound BPR endeavors in maintenance. Condensed literature on
BPR is presented followed by an outline of the PMS framework. The
benefits of utilizing such a framework are examined with reference to
BPR in maintenance. The practical implications of the findings are
discussed based on a case study conducted in a local company.

Author-supplied keywords

  • Business process reengineering
  • Maintenance
  • Performance measurement

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