In April 1999, academics from the Systems Department at the Open University in UK devised a matrix for assessing third-level systems students-the matrix was based upon systemic practitioner behaviours taught in the course. It was based upon earlier methods that sought to understand and assess student progress based upon evidence of changing behavioural traits rather than the expression of learned responses or 'right' answers. This was the beginning of the being, engaging, contextualizing and managing (BECM) matrix. The European Union-funded research project called Policy Influence of Indicators (POINT) made use of BECM as part of a process for exploring ways in which groups make use of indicators in several domains. This paper tells the story of how BECM was used in the POINT project to gain an understanding of group behaviour by observation of four segregated but linked qualities. Copyright (C) 2011 John Wiley & Sons, Ltd.
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